Original Publishing Date: 2020-01-22 Symptoms After the Odin Automation upgrade to 7.x, there is a recurring CP outage on any attempt to access APS application instance screens. PAU service experiences a crash that is representated by the following pattern in /var/log/pa/console.log: # # A fatal error has been detected by the Java Runtime Environment: # # SIGSEGV (0xb) at pc=0x00007ff25becdd5a, pid=2755, tid=0x00007ff19416c700 # # JRE version: Java(TM) SE Runtime Environment (8.0_112-b15) (build 1.8.0_112-b15) # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.112-b15 mixed mode linux-amd64 compressed oops) # Problematic frame: # V [libjvm.so+0x6e1d5a] jni_GetStringUTFLength+0xba # # Failed to write core dump. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again # # An error report file with more information is saved as: # /usr/local/pem/wildfly-10.1.0.Final/hs_err_pid2755.log # # If you would like to submit a bug report, please visit: # http://bugreport.java.com/bugreport/crash.jsp # *** JBossAS process (2755) received ABRT signal *** 2755 [ OK ] The system contains the VPS (shared) resource class. Cause The VPS (shared) resource class is removed from OA during the upgrade to 6.0. For some reason the previous upgrade did not handle this gracefully, which results in unexpected configuration after the upgrade to OA 7.x. Resolution Remove all resource types based on VPS (shared) resource class. Remove the VPS (shared) resource class by calling remove-vps-shared-rc.py on the OSS Core node: # python remove-vps-shared-rc.py Internal content

Original Publishing Date: 2020-01-22 Symptoms After transferring subscriptions between 2 accounts, domain registration subscriptions being among them, it becomes impossible to manage domains in CCP. An attempt to add any record to it or assign a service leads to: An unforeseen error occurred. Please contact admin@example.com. Error ID: 1518835131311 /var/log/pa/core.log contains an exception while changing subscription owner for APS resources on subscription move: Feb 15 11:15:23.077 : DBG [openapi:4168788 1:38764:7f7444ece700 SAAS ]: [ APS::ApplicationServiceInstanceReconfigurator::prepareSettingsForServiceInstance] ===> ENTRY Feb 15 11:15:23.077 : DBG [openapi:4168788 1:38764:7f7444ece700 lib ]: [ prepareSettingsForServiceInstance] {module_id="APSManager"; code="23"} '1qw23e' is not a valid value for setting 'customer_password' for application ownCloud (id = 20816). value of installation setting with id 'customer_password' can not be changed Feb 15 11:15:23.077 : DBG [openapi:4168788 1:38764:7f7444ece700 SAAS ]: [ APS::ApplicationServiceInstanceReconfigurator::prepareSettingsForServiceInstance] took 5220 ms Cause The cause is covered by 2 sides: APS Controller issue APS-44328: installation-only password setting should not be changed when subscription is transferred to another account OSS Core issue POA-114816: subscription is moved successfully to other account, although SaaS doChangeSubscriptionOwner failed Resolution Contact Odin Technical Support to apply the solution. Internal content Link on internal Article

Original Publishing Date: 2020-01-22 Symptoms and how to resolve them The following errors might be faced upon using the latest available Dynamics365DeploymentAssistant.2018.05 document with autoconf.py script of Office365-18.2-87 package version: The Plan "Dynamics 365 Business Central External Accountant" defined twice. How to resolve: the Name field in the .json file should be modified to be unique. Exception: Unable to create the Resource Category 'Other Add-Ons' - the Category description is empty. Exception: Unable to create the Sales Category 'Business Applications' - the Category description is empty. How to resolve: Modify the Description field in the .json file to make it non-empty. Exception: License 8f9819d1-456e-42d0-9396-ed0438d8007f not found How to resolve: This offer should be removed from the "Service Plans" section of the .json file. Configuring possible upgrades for the plan 'Dynamics 365 Customer Engagement Plan Enterprise Edition (Nonprofit Staff Pricing)' ... KeyError: 'PlanId' How to resolve: Remove the Service Plan from the "Possible upgrades" section of the .json file. Resolution The errors faced are reported to Development team and will be fixed in future Dynamics365DeploymentAssistant document release. Contact pta@odin.com or TAM to trace the status of the request. Internal content

Original Publishing Date: 2020-01-22 Symptoms Office 365 Subdomain Form does not work in the Online Store. The following message could be found in browser console: {"Message":"No HTTP resource was found that matches the request URI 'https://10.1.1.2/O365App/aps/office365app/8bee0241-...614cb/checkAccount?accountId=1000012'.", "MessageDetail":"No action was found on the controller 'Office365App' that matches the request."}" Cause Online Store customizations are not applied or done incorrectly. Resolution Perform all required steps from Office 365 Subdomain Form for OA Billing (OA Billing Customizations) KB article. Internal content

Original Publishing Date: 2020-01-22 Symptoms Sales Order fails with the following error: "message": "Either offer id 64168b63-4bcc-41e0-b5cb-7dc548977620 is invalid or the country OM and/or locale en-US are not supported", Cause Offer mentioned in the error output is either not available in the country or no longer supported. Offer might be related to syndication program. Example: Customer from Oman tries to purchase offer 64168b63-4bcc-41e0-b5cb-7dc548977620 which is Office 365 Enterprise E5 Trial. In the latest Microsoft CSP Offer Matrix this offer is available for sale in the following list of coutries: Belgium;Bosnia and Herzegovina;Greece;Croatia;Italy;Indonesia;Jordan;Latvia;Mexico;Poland;Ukraine;Vietnam;Venezuela;Uruguay;United States;Taiwan;Trinidad and Tobago;Turkey;Thailand;Slovakia;Slovenia;Singapore;Sweden;Russia;Serbia;Romania;Qatar;Paraguay;Portugal;Puerto Rico;Philippines;Peru;Panama;New Zealand;Norway;Netherlands;Malaysia;Malta;Monaco;Luxembourg;Sri Lanka;Lithuania;Korea;Kenya;Japan;Ireland;Israel;Hungary;United Kingdom;France;Finland;Spain;Egypt;Estonia;Ecuador;Dominican Republic;Denmark;Germany;Czech Republic;Costa Rica;Cyprus;Colombia;Chile;Switzerland;Canada;Brazil;Bulgaria;Australia;Austria;Argentina;United Arab Emirates Consequently, such offer can not be purchased in Oman. Resolution Use Microsoft CSP Offer Matrix in order to check if offer available in the country or not. Latest matrix can be obtained in the Partner Center Sell > Pricing and Offers > Cloud Reseller Offer Matrix > Check Allowed Countries. Internal content

Original Publishing Date: 2020-01-22 Symptoms Task "Upgrading resources of application 'G Suite'" fails with error: Internal error: APSC: Upgrade to ver. 3.0-208 : resource f127d174-8915-468a-b82f-9f6555fafa7a of type 'globals' (http://www.googleappsforwork.com/googleappsvault/globals/11.1) for APS application 'G Suite-3.0-208' : file_put_contents(typeCache/7989a4b5-6a38-49e2-b011-d8eee668018a.json): failed to open stream: Permission denied at /var/www/html/apsgoogle/lib/runtime/aps/2/cache.php:55. Cause Wrong ownership of 'typeCache' folder: [root@endpoint ]# ll -d /var/www/html/apsgoogle/typeCache/ drwxrwxr-x 2 apache apache 4096 Mar 8 16:24 /var/www/html/apsgoogle/typeCache/ Since Google APS uses its own PHP handler /var/www/html/apsgoogle/cgi-bin/php-cgi that runs on behalf on 'google' user: [root@endpoint ]# ll /var/www/html/apsgoogle/cgi-bin/php-cgi -r-xr-xr-x 1 google google 96 Jul 6 2017 /var/www/html/apsgoogle/cgi-bin/php-cgi , that user should be able to write to 'typeCache' folder. Resolution Correct ownership accordingly: [root@endpoint ]# chown google.google /var/www/html/apsgoogle/typeCache/ Internal content

Original Publishing Date: 2020-01-22 Ingram Micro Cloud is committed to providing high-quality and cost-effective solutions to our customers. As new technologies emerge, the demand for older product versions and components decreases. Accordingly, as we continue to address our customers' needs by introducing new products and services, we also periodically need to end maintenance and support for older software versions. END OF MAINTENANCE ANNOUCEMENT Windows Azure Pack (all versions) module for Odin Automation Premium has entered an "Extended Support" status on 1 February 2017. This status will last until 31 December 2017 and during this time, Ingram Micro Cloud will no longer be releasing regular product updates or bug fixes. Only critical security issues will be addressed by the support and development. Should you need support during this time, support incidents can be reported via the support portal: http://www.odin.com/support/. END OF LIFE ANNOUNCEMENT After the end of Extended Support period on 31 December 2017, Windows Azure Pack module (all versions) will undergo end-of-life. At that time, the Windows Azure Pack module will no longer undergo further development or maintenance and will no longer accept support requests. NEXT STEPS Ingram Micro Cloud has transferred the intellectual property for the Windows Azure Pack service module to Datacom Systems, who will continue development, maintenance and support of this module for a fee. Ingram Micro Cloud encourages you to initiate a direct support and maintenance agreement with Datacom Systems if you are planning to continue using this module after the EOL date. To learn more about Windows Azure Pack module maintenance and support services, please contact Ian Charlesworth (ian.charlesworth@datacom.com.au). FREQUENTLY ASKED QUESTIONS How to detach WAP from OA? The procedure of detaching WAP APS from OA is described in this KB128471. Internal content

Original Publishing Date: 2020-01-22 Symptoms Provider found several VEs, resource limits of which were set below minimal allowed by service template activation parameters. It was found that VE hardware configuration could be altered regardless of their minimum settings. Cause Possibility to order VPS hardware resources below minimal limit caused by software-related issue #CCU-17728. Resolution Hotfix was released (bug is referenced as CCU-17757 for OA 7.3): OA 7.3.0 HOTFIX 132467 PUI v7 Internal content

Original Publishing Date: 2020-01-22 Symptoms Script readCSPAccounts.py fails with the error after calling getImportDataForCustomers: ~# ./readCSPAccounts.py --o365APS2-app-instance-id=8 --vendor-id=1000003 ... 2016-02-18 19:22:44.814 INFO GET https://localhost:6308//aps/2/resources/27f4022f-525d-4a58-aa03-519475875db5/getImportDataForCustomers?vendorId=1000003 ... ... 2016-02-18 19:22:45.125 ERROR API Error: 2016-02-18 19:22:45.126 ERROR { "code": 500, "message": "The underlying connection was closed: The connection was closed unexpectedly.", "additionalNonlocalizableMessage": "" } Error: HTTP Error 500: Internal Server Error On MOSI server, the following error may be observed in sitelog: 2016-02-18 19:37:58,682 [ 10] DEBUG POAOpenAPI : REQUEST: pem.getServiceTemplate ... 2016-02-18 19:37:58,682 [ 10] ERROR aps_endpoint: Office365AppController.GetImportDataForCustomers finished by exception System.Net.WebException: The underlying connection was closed: The connection was closed unexpectedly. In OA Public API settings (at System > Settings > Public API) the Accept Connections is set to Only from allowed networks. Cause The MOSI IP is not in the list of Allowed Networks. Resolution Add the MOSI backnet API to the list of Allowed Networks in System > Settings > Public API Internal content

Original Publishing Date: 2020-01-22 Symptoms VE has status RESTORE_FAILED in CP and when you try to stop or start this VE, the following error will be thrown: [IM] P60002: This operation is invalid for the current VE state: RESTORE_FAILED The same behavior is possible in FAILOVER_FAILED state as well. Cause Software issue CCU-20127: Impossible to manage VE if state is RESTORE_FAILED By design, The only operations allowed for a failed VE restore operation are restore and delete. Resolution It is required to understand the cause behind the failure and try to restore the VE again. Contact Technical Support if it is required to fix the state manually anyway. Internal content Link on internal Article