Original Publishing Date: 2023-03-14 Symptoms An attempt to upload a usage file in OA CP fails with the error like this: More than one subscription with '86eb06ae-334f-471b-ca19-515812adc4ca:0d42fc68-9b8a-491b-b6e9-3c7ed5111bb4' asset_recon_id is detected. Cause Customer terminated a subscription and then decided to reimport it. But recon id is still included in the terminated subscription under resource tab which needs to be removed in case subscription is being reimported. Resolution Remove the recon id from the terminated subscription and re-upload the usage report. In case of above solution does not help please contact CloudBlue technical support for assistance. Link to internal article

Original Publishing Date: 2023-03-23 Symptoms Try to edit the Financial Information from Customer / Reseller shows error message in CP Access Denied: In billing logs we can see following error: [23-03-23 09:33:11.147 BM_Object RQ8413099 TH00056 NTE] Entering method BM.GetTaxZonesForVendor(user = 1057064, SID = 652552, lang = en, request = 8413099, readonly, localObject = 0, transaction = 12022119 (HP)) [23-03-23 09:33:11.147 BM_Object RQ8413099 TH00056 NTE] 2 input arguments [int32_t: Int32(NULL), int32_t: 2] [23-03-23 09:33:11.148 BM_Object RQ8413099 TH00056 TRC] +++[0] ListResult* BM::GetTaxZonesForVendor(Int, Int, Str)(Int32(NULL), ) [23-03-23 09:33:11.148 BM_Object RQ8413099 TH00056 TRC] ...[0] *** INTERRUPTED BY EXCEPTION *** ListResult* BM::GetTaxZonesForVendor(Int, Int, Str) [23-03-23 09:33:11.148 BM_Object RQ8413099 TH00056 NTE] Finished method BM.GetTaxZonesForVendor(user = 1057064, SID = 652552, lang = en, request = 8413099, readonly, localObject = 0, transaction = 12022119 (HP)) [23-03-23 09:33:11.148 BM_Object RQ8413099 TH00056 NTE] ExceptionResult: Access Denied. HTML Cause It is caused by software issue with Id OA-33505. Resolution Issue was resolved in bss-21.10.86 and oss-21.10.69.

Original Publishing Date: 2023-03-24 Symptoms Upon placing sales order from UX1 for some product that require domain ID, there is a step that requires customer to or not to Link a Domain. Cause There is a Service Parameter in the affected Service Template which have the option "Ask on Order Placement" enabled. Resolution Go to Billing > Service Plan > Service Template > Service Parameters > DomainID > Required = No. 

Original Publishing Date: 2023-03-28 Symptoms It is placed Cancellation Order, the PR request in Connect is completed and subscription is Terminated in Operations side of Commerce, but the Cancellation Order is stuck in "Provisioning is in progress" status. Cause Service Template for the Service Plan has enabled option "Collect resources usage after subscription cancellation" for some time period: Resolution Order will complete automatically after the days set up on the Service Template.

Original Publishing Date: 2023-03-30 Symptoms The customer canceled PLM based NCE subscription. The cancellation order and task from the Operations side were successfully completed. But the cancellation PR request wasn't sent to Connect and the subscription is still active from the Microsoft Partner center side. Cause Billing Service Template has Destroy Service on Cancel parameter = false Resolution Destroy the subscription,  after that PR request, will send to Connect and the subscription will be destroyed from CB Commerce, terminated in CB Connect, and removed from the Microsoft Partner Center side. A subscription cancellation operation, which does not destroy the subscription, will not initiate a request in CloudBlue Connect. To cancel and destroy simultaneously, the Destroy on Cancel parameter of a service template must be switched on. More information in documentation: https://docs.cloudblue.com/cbc/21.0/Providers-Guide-to-Sales-Operations/Configuring-PLM.htm?Highlight=Destroy%20Service%20on%20Cancel

Original Publishing Date: 2023-03-20 Symptoms Try to switch service plan to new service plan with same parameters shows an error 'Rating Engine call error: HTTP server returns error with code 500: zone'. In core.log it can be seen following entry: Mar 20 10:15:17.812 : DBG [aps-service:7293473 aps-service-task-9755:42354 pau]: c.p.p.s.a.ExceptionHandlerServlet error response body={"error":"com.ingrammicro.imcp.library.aps.exception.APSError","packageId ":"6710e91e-f008-4e87-b411-134fa6920075","message":"zone","http_request":"POST https://ratingengine:8081/rest/adapter/20f2f6f0-d25f-44ed-b9d0-e142fd1c0b80/calculateWithTcv","pkgId":"6710e91e-f008-4e87-b411-13 4fa6920075"}, exception='500 Internal Server Error' received from 'POST https://ratingengine:8081/rest/adapter/20f2f6f0-d25f-44ed-b9d0-e142fd1c0b80/calculateWithTcv': zone Mar 20 10:15:17.855 : DBG [pau-rest-endpoints:80712 pa-rest-task-548:39871 pau]: c.p.p.s.b.e.BillingApiRawAccessBean PBA API method BM::CalcSwitchPlanPeriodOrder_API failed with the following error: Rating En gine call error: HTTP server returns error with code 500: zone Error Code: 0x6b826929. Report ID: 126198598 Mar 20 10:15:17.857 : DBG [bss-rest-endpoints:9072 pa-rest-task-548:39871 pau]: c.p.p.tracer exit by exception: com.parallels.pa.service.bss.xmlrpc.ejb.XmlRpcInvokerProxyBean.calcSwitchPlanPeriodOrderAPI corr elationId f8f345a9-69e1-d64e-7733-f0471fd79b08 com.parallels.pa.rest.BillingAPIFault: Rating Engine call error: HTTP server returns error with code 500: zone Cause It is caused by software issue #RE-2435 in RE version 1.14 or lower when try to change Monthly BBP plan with price per period BP to other service plan with exact same parameters. Rating Engine can not perform calculation for target plan with same parameters.  Resolution This issue is fixed in RE version 1.15.3243 available on platform version 21.x.

Original Publishing Date: 2023-04-04 Symptoms Incorrect charges are being applied to customers who downsize their NCE subscriptions within 24 hours after upsizing them. This issue is associated with NCE plans that have NCE policies (full refund within 1 day, prorated refund within 7 days). In this case, the Detail Start Date for these subscriptions is before the Order Date.  Cause This is caused by software issue with id RE-2033. Resolution At present, there is no workaround. In the scenario where both actions are more than 24 hours apart, there would be no problem. 

Original Publishing Date: 2023-04-11 Symptoms When an upgrade/downgrade order was placed, several details was seen generated for this order; refund for the previous period on old price, fee for the previous period by the new price and charges for current period with new price. Cause Resource Rates prices was changed recently and synchronized with subscription. This action is not supported for Rating Engine and there is an existing feature request to support such functionality: #PFR-5233 - 'Rating Engine to work consistently with Plan/Subscription synchronization or API to update prices' Such behavior exists because of the following: 1) Rating Engine calculates charges historically. 2) Synchronization process updates current tariff of subscription. 3) Tariffs are considered to be the price history for the subscription. 4) Changing prices in current tariff is equal to changing prices for the subscription in the past (because tariffs have start date - the date when tariff was created). On attempt to calculate charges for Change Order, Rating Engine notices that the price history for the subscription was changed in the past. This means the charges that Rating Engine calculated previously are now incorrect and it needs to be recalculated, subsequently causing such details to be generated in Change Order. Resolution This is the expected behavior of current Rating Engine, therefore there is nothing to be done. In case it is needed, please feel free to create Credit Memo to compensate the recalculated charges.

Original Publishing Date: 2023-04-11 Symptoms Subscription has custom name, then it is switched to different Service Plan but subscription name is still the same prior the switch plan. Cause According to current platform logic if a subscription name has been manually changed in UI or API then db value "Subscription"."IsNameCustom" is changed from 0 to 1. And after that if plan is switched on this subscription then new plan name will not be set to subscription name.  Resolution As a work around It is only possible to change subscription name manually.  Go to Billing > Subscription > Edit > New subscription Name > Save. If it is needed to force subscription name on switch plan there is a Feature Request PBA-56286 to improve this behavior.

Original Publishing Date: 2023-04-12 Symptoms The value of the column Customer Price is not adjustable if pricing is tiered.  Cause The value of the column Customer Price/Discounted Cost/Reseller Price (depending on the mode) is not adjustable if pricing is tiered and this is by design. Resolution The is a feature request PFR-6598 "Tier pricing functionality for Deal pricing" to implement this option in UX1.