Original Publishing Date: 2020-01-22 Symptoms In POA 5.5.1 or later: When trying to create a subscription with APS2 RT set to autoprovision it fails with error 'Service SERVICE_NAME can not be auto-provided'. In POA 5.5 RTM: Subscription is created but tab with application is missing. Home > Resource Usage shows usage as 0 for all resources of an application Cause This service has links to other services that cannot be provided for some reason. Resolution Check schema for this service, POA tries to provide all services that have 'required: true': If there is a reference to a service that implements core/application it should be included in the same service template (based on the 'Application Service Reference' resource class). All other resources should have valid resolvable types, it's needed to closely check URLs. They should either point to built-in types or types provided in the same service template. Internal content

Original Publishing Date: 2020-01-22 Question My company develops an APS 2 package and needs a sandbox to test it. How can I get one? Answer We have a self-service portal for developers at http://dev.apsstandard.org where you can register your company and request a sandbox for application development. Your sandbox is a dedicated instance of Odin Automation you can use to develop your application. Detailed information on sandboxes is available here. The 'lin-mn' preset is an optimal choice for most packages. The development portal allows you to manage your sandbox, i.e. start and stop it, unprovision and reprovision. New organization and sandbox requests are approved manually, typically within one business day. After the sandbox is approved, provisioning for it starts. Depending on the sandbox configuration that you requested, it may take between 2 and 6 hours to complete. More details are available on the APS standard website. Internal content

Original Publishing Date: 2020-01-22 Question I use a sandbox to develop an APS 2 package. It is missing some Operations Automation/Business Automation updates and I would like to install the latest ones. Answer You can do this through self-service on http://dev.apsstandard.org portal. Choose to reinstall your sandbox and specify versions of Operations Automation (and Business Automation if applicable) you wish to have installed. Depending on sandbox configuration, reinstallation can take between 1 and 4 hours. If after 6 hours or more reinstallation is not completed, please contact support for assistance. Note that your sandbox will be destroyed and then redeployed from scratch and all data stored in it will be lost. Internal content

Original Publishing Date: 2020-01-22 Problem Statement We prepared a package that has some stuff different to the official package. It must not appear in the APS catalog. However, we would like to have it certified. Can this be done? And how? Resolution Yes, package can be certified without publication in catalog but we still need to test the functionality. Internal content

Original Publishing Date: 2020-01-22 Symptoms I'm testing application provisioning using Parallels Business Automation on my sandbox, when trying to complete order it hangs in status 'Payment Method not Attached'. Cause PBA is a complex product that requires pre-configuration before usage in production. Resolution There are three ways to solve the problem: Make sure all prices are set to 0 in service plan Give credit memo to a customer which is used for testing: [choose customer] > Documents > Add New Credit Memo [choose customer] > General > Customer Class > Auto Apply Credits = Yes WARNING: should be done on APS sandboxes only, do not use in production: Home > System > Settings > Terms > Credit Terms > [Default] Set 'Put Account on Credit Hold' to 'Manually' Set Credit Limit to a bigger value If there is a failed order resubmit it, credit will be applied automatically to all further orders of the same customer. Internal content

Original Publishing Date: 2020-01-22 White / blank screen when opening sandbox Symptoms I have a sandbox with Odin Automation 6.0. When I open my sandbox either by using the http://a.company.apsdemo.org:8080 URL or the 'Go to CP' link on developer portal, I get to a blank page. Cause In some cases pau and pem services on Operations Automation management node fail to start automatically. Resolution You can log in to the Operations Automation management node via SSH (the main sandbox host, 'a.company.apsdemo.org') and start these services manually. Password for user root is the one that was specified during sandbox deployment. First the pau service should be started, and then the pem service: [root@mn ~]# service pau start Starting pau oom_adj modified Waiting pau to start: [ OK ] [root@mn ~]# service pem start Starting pleskd: Starting sc chief [success] 1.06 Starting sc ppm [success] 0.429 Starting sc OpenAPI [success] 0.464 ... Starting sc BMBridge [success] 0.339 start succesfull If this happens often and your sandbox was deployed earlier than February 2016 try redeploying your sandbox. New deployment procedure contains a fix that should eliminate this behavior. If this happens with sandboxes deployed later than Feburary 2016 please report such cases to support. Internal content Link on internal Article

Original Publishing Date: 2020-01-22 Question Is branding supported for APS 1.x site applications? Answer No, it is not supported. Additional information on branding limitations can be found in knowledgebase article #119085 Internal content Link on internal Article

Original Publishing Date: 2020-01-22 Symptoms Task for importing package to POA 5.5 fails with: Internal error: TObjectID Plesk::SaaS::ImportPackage(TObjectID) : InfoLinks shall contain a record with the default locale (no xml:lang attribute). Cause Incorrect order of nodes. Resolution As it described in APS 1.2 specification: for each XML element localizable according to the format requirements, there must be a language neutral entry (i.e. an entry without an xml:lang attribute). The error message is self-explanatory: please add language tags to infolinks. For example like OX did: Official site オフィシャルサイト Check the line order: the line without xml:lang must be specified firstly. Internal content Link on internal Article

Original Publishing Date: 2020-01-22 Symptoms I cannot create a service user without adding a domain first, it it necessary? Cause "Allow custom login using for service users" option is disabled in POA Resolution Go to POA > System > Settings > System Properties and set Allow custom login using for service users to Enabled Internal content

Original Publishing Date: 2020-01-22 Question I am using the MessengerManager to send a mail to the customer. However, Users created by this customer that have Admin Rights assigned are receiving the mail also. Is it possible to send my mail only to the customer? Solution This is designed behavior, according to the MessengerManager documentation: "Account ID is alternative to userId and used to specify the APS ID of the account whose staff members must receive the notification." If the "AccountID" is used, the message will be sent to all admin staff members of this account. If you want to send email only to one person, you should use "userId" instead: userId - User ID is alernative to accountID and used to specify the APS ID of the user whom the notification is addressed. Internal content