Symptoms

I'm testing application provisioning using Parallels Business Automation on my sandbox, when trying to complete order it hangs in status 'Payment Method not Attached'.

Cause

PBA is a complex product that requires pre-configuration before usage in production.

Resolution

There are three ways to solve the problem:

1. Make sure all prices are set to 0 in service plan
2. Give credit memo to a customer which is used for testing:
   • [choose customer] > Documents > Add New Credit Memo
   • [choose customer] > General > Customer Class > Auto Apply Credits = Yes
3. WARNING: should be done on APS sandboxes only, do not use in production:
   • Home > System > Settings > Terms > Credit Terms > [Default]
   • Set 'Put Account on Credit Hold' to 'Manually'
   • Set Credit Limit to a bigger value

If there is a failed order resubmit it, credit will be applied automatically to all further orders of the same customer.

Internal content