[Failed order] Delivering event 'Resource limits changed'. 'SubscriptionID' not found

Modified on: Fri, 17 Nov 2023 10:40 AM

Original Publishing Date:
2023-08-09

Symptoms

Change Order UG001111 has failed with the following error:

Task "Delivering event 'Resource limits changed' for APS application inhouse-products(https://inhouse-products:8081/rest)" (id = 71676992) is failed with error: "'500 Internal Server Error' received from 'POST https://inhouse-products:8081/rest/tenant/8123456-92ce-43a2-1111-31dc0f0d7157/onLimitChange': Operation 'LIMIT_CHANGE' failed. Fulfillment Request 'PR-1111-1111-1111-111'. Reason: Change order cannot be processed - 'SubscriptionID' not found - please check your subscription with the vendor "

Cause

The issue can happen because the Subscription is not active from the Vendor side.

Resolution

1. Check the PR status on the Connect side:

2. If the error is similar to the error on the CB side, please cancel the current order as it will never be completed.

Please ensure that the Subscription is active from the vendor side and place a new change order.