[Failed order] Domain renewal failed. Submitted for Renew.

Modified on: Fri, 17 Nov 2023 10:40 AM

Original Publishing Date:
2023-08-09

Symptoms

Renewal Domain Order RN001111 failed with the following error

The order provisioning failed.
The last error is "Domain renewal failed. Failed to get domain renewal status from registrar after several attempts. Domain Status:Submitted for Renew".
Please check the "Provisioning item" (details) and the last items of the "Service Status History" (details) of the associated subscriptions for more details. As soon as you fix the problem, resubmit this order for provisioning.
Additional information about this error in Platform Knowledge Base - Click here to find a solution

Renewal of domain is failed in the provisioning Items

Cause

The issue happened due to Domain Status being in "NOT AVAILABLE" Status

Resolution

1. Check the domain status.

2. If domain in "NOT AVAILABLE" status, please contact the registrar about the associated domain.