[Failed order] The customer is not qualified to purchase Nonprofit offers

Modified on: Fri, 17 Nov 2023 10:40 AM

Original Publishing Date:
2023-08-09

Symptoms

Sales Order failed with the following error:

The order provisioning failed.
The last error is "Service Creation Failed: Task "Provisioning "subscriptionService" for APS application CSP Microsoft 365 Nonprofit(https://aps.connect.cloudblue.com/connector)" (id = 312345) is failed with error: "'409 Conflict' received from 'POST https://aps.connect.cloudblue.com/connector/tenant':
The purchase request PR-0000-1234-5273-001 has not been completed.
The vendor has rejected the request with following reason:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Message from the Vendor: The customer is not qualified to purchase Nonprofit offers.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Important note: submitting again this order will fail due previous reason
please create a new purchase request to correct it or contact support
" Service Creation Failed: Service Creation Failed: Task "Provisioning "subscriptionService" for APS application CSP Microsoft 365 Nonprofit(https://aps.connect.cloudblue.com/connector)" (id = 312345) is failed with error: "'409 Conflict' received from 'POST https://aps.connect.cloudblue.com/connector/tenant':

The purchase request PR-0000-1234-5273-001 has not been completed.
The vendor has rejected the request with following reason:

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Message from the Vendor: The customer is not qualified to purchase Nonprofit offers.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Important note: submitting again this order will fail due previous reason
please create a new purchase request to correct it or contact support

Cause

The issue can occur when the customer has no special qualification to purchase Nonprofit offers from the Microsoft side.

Resolution

1. Check the PR status on the Connect side:

The customer is not qualified to purchase Nonprofit offers.

2. Cancel the current order as it will never be completed as the customer has no special qualification from MSPC to purchase Nonprofit offers