[Failed order] The addon is not purchasable without a compatible base product

Modified on: Fri, 17 Nov 2023 10:40 AM

Original Publishing Date:
2023-08-10

Symptoms

Sales order failed with the following error:

The order provisioning failed.
The last error is "Service Creation Failed: Task "Provisioning "Tenant" for APS application inhouse-products(https://inhouse-products:8081/rest)" (id = 318020) is failed with error: "'500 Internal Server Error' received from 'POST https://inhouse-products:8081/rest/tenant': Operation 'CREATION' failed. Fulfillment Request 'PR-1234-5678-1670-001'. Reason: The addon is not purchasable without a compatible base product.
" Service Creation Failed: Service Creation Failed: Task "Provisioning "Tenant" for APS application inhouse-products(https://inhouse-products:8081/rest)" (id = 318020) is failed with error: "'500 Internal Server Error' received from 'POST https://inhouse-products:8081/rest/tenant': Operation 'CREATION' failed. Fulfillment Request 'PR-1234-5678-1670-001'. Reason: The addon is not purchasable without a compatible base product.

Cause

The PLM product ordered is an addon, and it is not purchasable without a compatible base product.

Resolution

1. Check the PR status in connect.

2. Cancel the order if the error on connect is similar to the error on the CB side as it will never be completed.

3. Contact Microsoft support for further information about the required base products for mentioned add-on and configure it properly.