[Failed order] Your cancellation window has closed. We are unable to cancel your subscription
Modified on: Fri, 17 Nov 2023 10:40 AMOriginal Publishing Date:
2023-08-10
2023-08-10
Symptoms
Cancellation Order failed with the error:
The order provisioning failed. The last error is "Task "Unprovisioning "Tenant" for APS application inhouse-products" (id = 317900) is failed with error: "'500 Internal Server Error' received from 'DELETE https://inhouse-products:8081/rest/tenant/d1826bf2-c43d-4fae-a7a9-d89430d3ce97': Operation 'REMOVAL' failed. Fulfillment Request 'PR-1234-5678-3700-003'. Reason: Your cancellation window has closed. We are unable to cancel your subscription. " Service Destroyed: Task "Unprovisioning "Tenant" for APS application inhouse-products" (id = 317900) is failed with error: "'500 Internal Server Error' received from 'DELETE https://inhouse-products:8081/rest/tenant/d1826bf2-c43d-4fae-a7a9-d89430d3ce97': Operation 'REMOVAL' failed. Fulfillment Request 'PR-1234-5678-3700-003'. Reason: Your cancellation window has closed. We are unable to cancel your subscription.
Cause
The cancellation Policy of Microsoft Products only allows performing the cancellation of licenses in the 7 days cancellation window: How to cancel seat-based subscriptions in Microsoft NCE from Reseller Control Panel
Resolution
1. Check the PR status on the Connect side:
2. Please cancel the current order as it will never be completed Because the PR request failed in connect.