Symptoms

Sales order failed with the following error:

The order provisioning failed.
The last error is "Service Creation Failed: Task "Provisioning "Tenant" for APS application inhouse-products(
https://inhouse-products:8081/rest)"
 (id = xxxxxx) is failed with error: "'500 Internal Server Error' received from 'POST 
https://inhouse-products:8081/rest/tenant':
 400 Bad Request ConnectError(error_code=VAL_001, errors=[asset.params: Provided sub-domain is not matched with available domains for parameter 'microsoft_domain'.], params=null)

Cause

The issue is caused because of provided wrong sub-domain:

{"key": "microsoft_domain", "value": "123456.com"}

This value has an incorrect format, the correct way to fill the Microsoft subdomain field is the following: CustomerSubdomain.onmicrosoft.com.

e.g. The correct subdomain will be 123456.onmicrosoft.com

Resolution

Please cancel the Failed order in CloudBlue Commerce and place a new order with the correct subdomain.