[Failed order] Perpetual Software/Software Subscriptions orders cannot be changed

Modified on: Fri, 17 Nov 2023 10:39 AM

Original Publishing Date:
2023-08-15

Symptoms

Change order fails with below error :

Provisioning for order #9784836 is not completed. Task "Delivering event 'Resource limits changed' for APS application inhouse-products(https://inhouse-products:8081/rest)" (id = 71682654) is failed with error: "&apos;500 Internal Server Error&apos; received from &apos;POST https://inhouse-products:8081/rest/tenant/xxxxxxxxxxxxxxxxxx/onLimitChange&apos;: Operation &apos;LIMIT_CHANGE&apos; failed. Fulfillment Request &apos;PR-XXXX-XXXX-XXXX-XXX &apos;. Reason: Perpetual Software/Software Subscriptions orders cannot be changed. If you need more licenses, it is necessary to create a new order. "

Cause

As Per Microsoft policy, limits in cloud subscriptions that include perpetual software licenses cannot be changed.

If more perpetual software license seats are needed, amount must be paid for each license seat and create new subscriptions.

Resolution

1. Check the PR status on the Connect side:

2. In this case, The order needs to be canceled as it also failed on connect side.