[Failed Order] Request failed due to timeout. An issue occurred while processing the Request.

Modified on: Fri, 17 Nov 2023 10:39 AM

Original Publishing Date:
2023-08-16

Symptoms

Order stuck in long running operation status on Cloudblue side.

Order failed with the error:

Request failed due to timeout.

In Connect, the related Provisioning Request (PR) stuck in "Pending" status with the following message:

An issue occurred while processing the Request. See the error log for more details.

This is a generic issue, signalizing that unexpected response was received from Microsoft side.

One of the possible reasons: Refresh Token is expired.

Please submit Incident request to CBTS support (Create ticket) in order to investigate what causing the issue.