[Failed order] Reason: Customer not found

Modified on: Fri, 17 Nov 2023 10:39 AM

Original Publishing Date:
2023-08-16

Symptoms

Sales order fails with below error:

The order provisioning failed.
The last error is "Service Creation Failed: Task "Provisioning "Tenant" for APS application inhouse-products(
https://inhouse-products:8081/rest)"
 (id = 321451) is failed with error: "'500 Internal Server Error' received from 'POST 
https://inhouse-products:8081/rest/tenant':
 Operation 'CREATION' failed. Fulfillment Request 'PR-XXXX-XXXX-XXXX-XXX'. Reason: Customer not found

Cause

Response "Customer not found" is coming directly from Microsoft.

Resolution

1. Check the PR status on the Connect side:

2. In this case, The order needs to be canceled as it also failed on connect side.

3. Please validate information between CB and Microsoft, place a new order once the data is validated.

4. In case if the issue still persists, please submit a new incident to application support