Original Publishing Date: 2020-01-22 Symptoms Office 365 synchronization fails with the following sitelog error: DEBUG sync : Updating DB... ERROR flow : Unable to prepare data for customer 287b17fd-...b0a6 System.Data.SqlClient.SqlException (0x80131904): Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out Cause Huge amount of unregistered users should be processed during the synchronization, but SQL timeout prevents it. The behavior has been reported to Odin Development team as request #APSA-19616: "System.Data.SqlClient.SqlException (0x80131904): Timeout expired." sitelog error on attempt to process > 50k Users". Resolution Contact pta@odin.com or TAM to trace the status of the request. Internal content Link on internal Article

Original Publishing Date: 2020-01-22 Information This article provides a list of supported whoson versions in Service Automation. Last Changed Product Version OA Versions Comment 18-Aug-2010 2.04 5.5 and later See also: Supported Third-Party Products in Odin Service Automation Internal content

Original Publishing Date: 2020-01-22 Information This article provides a list of supported DrWeb versions in Service Automation. Last Changed Product Version OA Versions Comment 11-Feb-2011 5.0 5.5 and later See also: Supported Third-Party Products in Odin Service Automation Internal content

Original Publishing Date: 2020-01-22 Symptoms I wasn't clear as to whether there should be an administration interface available after the installation, for example https://sitebuilder.HOSTNAME/admin. Is there any URL that would log me in and provide some form of overview of the system, or is the API the only interaction available with the software? Resolution There is no administrative interface of Parallels Presence Builder to overview the system. If you want to make sure that installation completed successfully, visit the editor in the trial mode and create a trial site by accessing the URL like http://sitebuilder.HOSTNAME/Try. You can find out the exact host name and IP address and by issuing the command apachectl -S. Additionally, to ensure that the Presence Builder Standalone installation is accessible by the domain name sitebuilder.HOSTNAME, check and correct the DNS zone settings. It is also possible to retrieve the Software Version via API. Use the following links below to get more information: Retrieving the Software Version Internal content

Original Publishing Date: 2020-01-22 Information This article provides a list of supported Majordomo versions in Service Automation. Last Changed Product Version OA Versions Comment 18-Aug-2010 1.94.5 5.5 and later See also: Supported Third-Party Products in Odin Service Automation Internal content

Original Publishing Date: 2020-01-22 Information This article provides a list of supported CourierIMAP versions in Service Automation. Last Changed Product Version OA Versions Comment 18-Aug-2010 4.4.1 5.5 and later See also: Supported Third-Party Products in Odin Service Automation Internal content

Original Publishing Date: 2020-01-22 Information This article provides a list of supported SpamAssassin versions in Service Automation. Last Changed Product Version OA Versions Comment 4-Mar-2013 3.3.2 5.5 and later See also: Supported Third-Party Products in Odin Service Automation Internal content

Original Publishing Date: 2020-01-22 Information This article provides a list of supported Good Mobile Messaging Hosted Edition for Microsoft Exchange versions in Service Automation. Last Changed Product Version OA Versions Comment 26-Jun-2014 5.0.4 5.5.x 6.0 Not supported See also: Supported Third-Party Products in Odin Service Automation Internal content

Original Publishing Date: 2020-01-22 Symptoms Task "Provisioning "Subscription" for APS application Office 365 fails with the following output: APS Application Error: 500 Internal Server Error [ApplicationUnknownError] The service has encountered an unknown error. Body: { "code": 500, "message": "The service has encountered an unknown error", "additionalNonlocalizableMessage": "", "error": "ApplicationUnknownError", "http_request": "POST /O365App/aps/subscriptions" } The following entry is represented in sitelog: 2019-03-06 14:09:46,267 [ 88] INFO aps_endpoint: Need to create subscription for offer '031c9e47-4802-4248-838e-778fb1d2cc05' = 1. 2019-03-06 14:09:50,830 [ 88] ERROR flow : The service has encountered an unknown error Partner Exception: Error Category: BadInput Service Error Payload: Error code: 0 Error message: The service has encountered an unknown error Context: Request Id: 932093cd-3a2a-5a26-ab94-a28203c0ca22, Correlation Id: 926093cd-4a1a-4d06-ab94-a28203c0ca22, Locale: en-US Cause The issue is on Microsoft side. Request to place order and provision subscription fails. However, no clear cause of the issue/error code is provided. In some cases the issue might be caused by incorrect MPN ID set to reseller. Resolution Contact Microsoft Support in order to clarify cause of the issue and discuss possible resolution. Internal content Link on internal Article

Original Publishing Date: 2020-01-22 Symptoms Container cannot be migrated from one Parallels Virtuozzo Containers for Windows node to another. The similar output is observed in the command prompt window: C:\>vzmigrate -A myserver -U administrator -P password 100 migrate 100->100 migration started 0%: Operation with the Container mycontainer is started 0%: migrating "mycontainer" from "myserver" to "85560a38-6a21-6e1b-f9c7-9fdc28f49e2e" 0%: Stopping source Container 100 100%: Operation with the Container mycontainer is finished with errors: Internal error: SendPrivate completed with error 0x0 dwRes 0xffffffff Failed to send private file C:\vz\Private\100\root.efd Stage2 SendPrivates failed. migration error 0x1 Internal error: SendPrivate completed with error 0x0 dwRes 0xffffffff Failed to send private file file C:\vz\Private\100\root.efd Stage2 SendPrivates failed In Virtuozzo log file the similar errors are observed: {0000000000000000}; T=2012.07.22 09:57:00.955; A=vzaop; P=4192.2036; S=VZMIGSERVER; F=build\vt-win-i386\vzmig\MigExchange.cpp,CPrivateReceiver::Receive_Version1,267; L=INFO; R=ffff(65535); C=0(0); M=65535 [] RECEIVE: Stage1 private C:\vz\private\100\root.efd {0000000000000000}; T=2012.07.22 09:57:00.955; A=vzaop; P=4192.2036; S=VZMIGSERVER; F=build\vt-win-i386\vzmig\MigExchange.cpp,CPrivateReceiver::Receive_Version1,296; L=ERROR; R=ffff(65535); C=0(0); M=65535 [] Not enough disk space to create file C:\vz\private\100\root.efd of size 0x640000000 bytes {0000000000000000}; T=2012.07.22 09:57:00.955; A=vzaop; P=4192.2036; S=VZMIGSERVER; F=build\vt-win-i386\vzmig\MigExchange.cpp,ReceiverThread,655; L=ERROR; R=ffff(65535); C=0(0); M=65535 [] ReceiverThread failed to process tag 1 error 0x70 Cause The container has the disk space limit which exceeds the amount of free disk space available on the destination node, even though it may not consume all allocated disk space. Resolution Make sure the destination node has enough disk space to host the container. Decrease the container's disk space limit to fit amount of free space on the destination node. For example: A container has the disk space limit 200GB and the actual consumption is 25GB: C:\Users\Administrator>vzquota stat 1000 disk resource usage hardlimit path C: 1k-blocks 26214400 209715200 C:\vz\Private\1000\root.efd The destination node has 50GB free. It is reasonable to set disk space limit to 30GB in such case to be able to migrate the container: C:\Users\Administrator>vzctl set 1000 --save --diskspace 31457180 Command 'set' is successfully finished Migrate the container. Set the former limit back. NOTE: It is strongly not recommended to overcommit disk space, because it may lead to unpredictable containers' corruption and node's instability Internal content