Synchronize resource usage periodic task failed

Modified on: Fri, 17 Nov 2023 1:14 PM

Original Publishing Date:
2023-10-06

Symptoms

Periodic task to 'Synchronize resource usage for APS application instance #XXXX' failed with error similar to this for one or multiple resources:

Could not get resource usage for resource with UUID 'aea13eb4-60f7-486d-b33f-8eed3ba3cded': '404 Not Found' received from 'GET https://aps.connect.cloud.im/connector/tenant/aea13eb4-60f7-486d-b33f-8eed3ba3cded': no Route matched with those values
404 Not Found
Body: com.parallels.pa.service.aps.api.APSEndpointExecutionException: '404 Not Found' received from 'GET https://aps.connect.cloud.im/connector/tenant/aea13eb4-60f7-486d-b33f-8eed3ba3cded': no Route matched with those values Could not get resource usage for resource with UUID 'aea13eb4-60f7-486d-b33f-8eed3ba3cded': '404 Not Found' received from 'GET https://aps.connect.cloud.im/connector/tenant/aea13eb4-60f7-486d-b33f-8eed3ba3cded': no Route matched with those values
404 Not Found
Body: com.parallels.pa.service.aps.api.APSEndpointExecutionException: '404 Not Found' received from 'GET https://aps.connect.cloud.im/connector/tenant/aea13eb4-60f7-486d-b33f-8eed3ba3cded': no Route matched with those values
Could not get resource usage for resource with UUID '9188fff4-0aca-4fcd-8d5e-73ec785ba2df': '404 Not Found' received from 'GET https://aps.connect.cloud.im/connector/tenant/9188fff4-0aca-4fcd-8d5e-73ec785ba2df': no Route matched with those values
404 Not Found

Cause

This incident could be caused by a temporary connectivity issue between Commerce and Connect.

Resolution

Resubmit periodic task. If the issue was caused by Connectivity issue it should get status successful, in case the issue is for different cause it will fail again.

In case task still failing after resubmit, please, contact CloudBlue Technical Support.