Symptoms

Co-termed Microsoft NCE subscriptions that have expiration date changed cannot be downsized or cancelled even when doing it in the 7-day cancellation window provided by Microsoft.

UX1 > Customers > Subscriptions > Change

Shows the following message:

"According to the terms of service, this subscription cannot be downsized."

UX1 > Customers > Subscriptions

CANCEL option is disabled.

Cause

Software issue with id #OA-35550.

Resolution

Please contact CloudBlue Technical Support to apply an internal fix for the subscription. 

You can also contact your Technical Account Manager for further follow-up on this software issue or check the release notes.