RES_007 Cannot resolve a resource "RES:XXXX_FEE:SETUP" to modify by action MIGRATE"

Modified on: Fri, 17 Nov 2023 1:14 PM

Original Publishing Date:
2023-06-23

Symptoms

Try to import NCE subscription returns following error on the estimate request:

com.ingrammicro.imcp.library.application.exception.ApplicationException: com.ingrammicro.imcp.library.aps.exception.APSInvocationException: Incorrect Response from APS Controller, Status Code is '500' caused by: com.parallels.pa.rest.BillingAPIFault: Rating Engine call error: HTTP server returns error with code 500: RES_007 :: Cannot resolve a resource \"RES:XXXX_FEE:SETUP\" to modify by action MIGRATE"

Cause

Resource Rate from Service Plan you are trying to import is configured incorrectly. According to the official documentation it should not contain included resources - Provider Costs Limitations.

You can confirm from Billing > Service Plan > Resource Rates.

Resolution

Modify Resource Rate from the mentioned Service Plan and switch included resources to 0.