"You has passed cancellation window for reducing seats" message on scheduled orders

Modified on: Fri, 17 Nov 2023 1:14 PM

Original Publishing Date:
2023-05-18

Symptoms

Try to schedule a Change Order on Renewal date shows following message in UX1:

You has passed the cancellation window for reducing seats for this subscription

Cause

This is caused by software issue #PDI-2035 or #PDI-2096. PLM sends draft request to Connect with planned_date as null so it is not considered as a scheduled for renewal change but immediate.

Resolution

Immediate work around to place order is click 'Next' button again, at second attempt to validate the order the planned_date is passed to the Connect request.

Software issue #PDI-2035 is planned to be fixed in PLM version 1.11.

Software issue #PDI-2096 is planned to be fixed in PLM version 1.12.