NCE Subscription Period Change fail with "Your order is invalid, as it contains 2 main offer(s)"

Modified on: Fri, 17 Nov 2023 1:14 PM

Original Publishing Date:
2023-05-16

Symptoms

An attempt to change NCE Subscription period from Monthly to Yearly is failing with one of the following errors:

"Your order is invalid, as it contains 2 main offer(s)"

Following error occurred:400 Bad Request ConnectError(error_code=VAL_001, errors=[asset.items: Item periods are incompatible. Periods: Monthly, Yearly.], params=null)

Reproduce scenario is following:
1. Have an NCE subscription with subscription period monthly
2. From Customer UX1 >> subscription >> change >> try to change the subscription period to 1 year(s) >> click next >> change attempt failed with the error message mentioned above.

At the same time, following error can be found in PLM pod logs:

2023-04-24T06:07:36.971487364Z 24-04-2023;07:07:36,971+0100 ERROR [db1999f4-0933-50b5-f8df-234b1d573e45 application-rest:task-5379 inhouse-products] c.o.p.a.util.APSExceptionMapper - Error occurred  com.ingrammicro.imcp.library.aps.exception.APSError: 400 Bad Request ConnectError(error_code=VAL_001, errors=[asset.items: Item periods are incompatible. Periods: Monthly, Yearly.], params=null)u2028

Cause

Software issue #PDI-2031.

Resolution

There is no workaround available. Contact your Account Manager to clarify the status of PDI-2031.

Install the latest PLM version.