"Can't open file" when click link on Terms & Conditions
Modified on: Fri, 17 Nov 2023 1:13 PM2023-04-13
Symptoms
If you click on Terms & Conditions on the last screen of purchase project, new windows is opened with the details of Terms & Conditions. If you click a link that redirects you to an external page it shows you the message "Can't open file":
Cause
There is no link set on the html template of the Terms and Conditions. The url is placed between <a href... and </a> tags but no url is specified in the href part:
Resolution
There is different solutions on the approach you prefer. Edit the template following the steps:
Billing > System > Setting > Terms > Terms and Conditions > select terms to modify > Edit
Then apply the preferred solution:
- Add link to external url on the html Template on the following way:
- Delete tags <a href... and </a> and let the url as plain text so the customer can copy url and search on the navigator:
- Delete link as explained in solution 2 and add new paraph with information in plain text you want to show from the external url.