Symptoms

Partial upgrade requests to an existing subscription could stuck in the IN_PROGRESS_NONE_LO_NONE status.

Cause

The reason causing this issue can be one of these:

• There is another change order for that subscription that is not yet completed.
• The subscription that is being upsized was created during a partial upgrade to a new subscription less than 24 hours ago.

Resolution

To resolve this issue, you need to cancel the stuck partial upgrade requests. To do this, complete the following steps:

1. Cancel the request related to the stuck partial upgrade request in Connect.
   After this, the related change order status in CloudBlue Commerce will change from Long running operation to Failed provisioning and the partial upgrade request status will change to PROBLEM_NONE_PF_NONE.
2.  After that, cancel the change order.
3. Depending on the reason that caused the issue, place the change request after:
   • The existing change order for the subscription is completed.
   • 24 hours passed after the creation of the upsized subscription.