Symptoms

Go to a reseller UX1 > Marketplace > Click on a tile > the page returns "No plans available" error.

Example:

Replicating this issue with browser inspect element, shows the request for listing all service plans available for purchase for a reseller has error as below:

{ 
"error": "com.parallels.bss.rest.errors.BSSAPSError", 
"packageId": "98a94bf3-593d-43d2-85f7-efe252f4700b", 
"message": "javax.persistence.NoResultException: No entity found for query", "http_request": "GET https://127.0.0.1:8081/pa/billing/73e70ea5-ece5-498b-a20b-942c3f959f6d/pc/plans-for-buy-and-resell?planRequest=BUY_RESELL" 
}

Cause

This is due to reseller subscription based on a Reseller Service Plan is unexpectedly in state Terminated and Stopped as it was not autorenewed due to the fact that the Reseller Service Plan which the subscription is based on has Autorenewal set to Disabled.

Resolution

Restore the Terminated and Stopped reseller subscription by manually renewing it.

Internal