Google Sales order in provisioning failed

Modified on: Fri, 17 Nov 2023 1:13 PM

Original Publishing Date:
2022-11-02

Symptoms

Vendor Google Inc reject a purchase request PR-XXXX-XXXX-XXX-001 in CB connect side with the following statement:

The purchase request PR-XXXX-XXXX-XXX-001 has not been completed.
The vendor has rejected the request with following reason:

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Message from the Vendor: GOOG_000: CONDITION_NOT_MET: The resold Test Customer that you are trying to add to your Reseller Developer Customer does not follow the correct domain naming convention.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Cause

On the provisioning parameters the key domain looks like:

{key=domain, value=akshay.cloudtest.store}

The domain format should be the following: "goog-test.your_sub_domain_for_test.domain.tld" and "your_sub_domain_for_test" cannot contains "test" or "goog".

Resolution

However we do not have any information if this format is still accepted by google or not.

Therefore, please check with Google support's themselves on the format of accepted domain name for test environment.

Once you've received the correct format, you will need to create new order, as the previous order will not be able to be completed as we cannot modify the provisioning parameters, which means the domain name will always be incorrect for the previous subscription.