[Adobe] Purchase PR fails: 'Customer is not eligible to purchase Offer ID'

Original Publishing Date:
2023-10-04

Symptoms

Customer place a SO for an Adobe VIP Marketplace based plan and fails with and error like this:

Message from the Vendor: Finalizing purchase pending for customer TA-1234-1234-1234 unsuccessfully due AdobeClientError: Bad Request, Customer is not eligible to purchase Offer ID, context: {'code': '2129', 'message': 'Customer is not eligible to purchase Offer ID', 'additionalDetails': ['Line Item: 1, Reason: VOLUME_DISCOUNT']}

Cause

According to the logs, the Adobe API is complaining regarding volume_dicount , in this case, the connector is sending 02A12, which is strange since the number of licenses is only 1, so it should be 01A12:

"2023-10-03T14:47:36.662Z","PR-1234-1234-1234-001 Finalizing purchase pending for customer TA-1234-1234-1234 unsuccessfully due AdobeClientError: Bad Request, Customer is not eligible to purchase Offer ID, context: {'code': '2129', 'message': 'Customer is not eligible to purchase Offer ID', 'additionalDetails': ['Line Item: 1, Reason: VOLUME_DISCOUNT']}"
"2023-10-03T14:47:36.660Z","PR-1234-1234-1234-001 Response 400 Bad Request on POST https://partners.adobe.io/v3/customers/1005123272/orders < {'Server': 'openresty', 'Date': 'Tue, 03 Oct 2023 14:47:36 GMT', 'Content-Type': 'application/json;charset=UTF-8', 'Transfer-Encoding': 'chunked', 'Connection': 'keep-alive', 'x-request-id': '85ffa95c-d6c8-4362-8fad-cc5a388e43e7', 'vary': 'origin,access-control-request-method,access-control-request-headers,accept-encoding', 'content-encoding': 'gzip', 'Access-Control-Allow-Origin': '*', 'Access-Control-Allow-Methods': 'GET, POST, PUT, PATCH,DELETE, OPTIONS', 'Access-Control-Allow-Headers': 'Authorization,Content-Type,X-Api-Key,User-Agent,If-Modified-Since,X-Request-Id'}  {'code': '2129', 'message': 'Customer is not eligible to purchase Offer ID', 'additionalDetails': ['Line Item: 1, Reason: VOLUME_DISCOUNT']} 0:00:00.474632"
"2023-10-03T14:47:36.183Z","PR-2922-3393-0406-001 Request POST /v3/customers/1005123272/orders > {'X-Request-Id': '85ffa95c-d6c8-4362-8fad-cc5a388e43e7', 'X-Correlation-Id': '85ffa95c-d6c8-4362-8fad-cc5a388e43e7', 'x-api-key': '****', 'x-gw-ims-client-id': '****', 'Accept': 'application/json', 'Content-Type': 'application/json', 'Authorization': '****'}  {'orderType': 'NEW', 'externalReferenceId': 'reseller_account_name;1001234', 'currencyCode': 'EUR', 'lineItems': [{'extLineItemNumber': 1, 'offerId': '65304579CA02A12', 'quantity': 1}]}"

But in the preview order, this discount has been previously passed from the Adobe API: offerID 65304521CA02A12 for quantity 1, so the issue is in Adobe side:

"2023-10-03T14:47:36.006Z","PR-1234-1234-1234-001 Response 200 OK on POST https://partners.adobe.io/v3/customers/1005123272/orders < {'Server': 'openresty', 'Date': 'Tue, 03 Oct 2023 14:47:35 GMT', 'Content-Type': 'application/json;charset=UTF-8', 'Transfer-Encoding': 'chunked', 'Connection': 'keep-alive', 'x-request-id': 'a44f1105-4b53-41e4-9df1-194f6fb6daec', 'vary': 'origin,access-control-request-method,access-control-request-headers,accept-encoding', 'content-encoding': 'gzip', 'Access-Control-Allow-Origin': '*', 'Access-Control-Allow-Methods': 'GET, POST, PUT, PATCH,DELETE, OPTIONS', 'Access-Control-Allow-Headers': 'Authorization,Content-Type,X-Api-Key,User-Agent,If-Modified-Since,X-Request-Id'}  {'referenceOrderId': '', 'externalReferenceId': 'Reseller_account_name;1001234', 'orderId': '', 'customerId': '1005123456', 'currencyCode': 'EUR', 'orderType': 'PREVIEW', 'status': '', 'lineItems': [{'extLineItemNumber': 1, 'offerId': '65304579CA02A12', 'quantity': 1, 'subscriptionId': '', 'status': ''}], 'creationDate': '2023-10-03T14:47:35Z'} 0:00:01.075045"
"2023-10-03T14:47:34.929Z","PR-1234-1234-1234-001 Request POST /v3/customers/1005123272/orders > {'X-Request-Id': 'a44f1105-4b53-41e4-9df1-194f6fb6daec', 'X-Correlation-Id': 'a44f1105-4b53-41e4-9df1-194f6fb6daec', 'x-api-key': '****', 'x-gw-ims-client-id': '****', 'Accept': 'application/json', 'Content-Type': 'application/json', 'Authorization': '****'}  {'orderType': 'PREVIEW', 'externalReferenceId': 'Reseller_account_name;1001234', 'currencyCode': 'EUR', 'lineItems': [{'extLineItemNumber': 1, 'offerId': '65304579CA01A12', 'quantity': 1}]}"

Resolution

Please report this to Adobe asking why this response in the preview order, which is causing the new order to be rejected when using the values of the preview order.