Original Publishing Date: 

2021-12-07

Symptoms

After microservice or extension ux1-marketplace has been successfully upgraded or restarted , respectively at Sales Channels > Reseller Marketplace and/or Sales Channels > End-customer Marketplace it is stated that:

The reseller marketplace is paused and unavailable for customer

The end-customer marketplace is paused and unavailable for customer

Example in a screenshot:

And then, clicking on Resume Marketplace button returned error similar to below:

Unable to create new marketplace settings: Account "<GUID>" already has settings for the 'Reseller' channel. Probably, you need to restart the 'UX1 Marketplace [GUID] Plan indexer task' to actualize content in the storage.

Example in a screenshot:

Cause

After UX1 Marketplace has been successfully upgraded or restarted, it is required to manually run Periodic task named "UX1 Marketplace [GUID] Plan indexer task" to actualize the marketplace content in the storage.

Location of said task:

Go to PCP > Operations > Task > Periodic > In name field type in the word 'Plan Indexer task' > Click Search

Example:

Resolution

Per CloudBlue 20.5 official documentation here, after upgrading UX1 Marketplace it is required to run these two periodic tasks manually.

- UX1 Marketplace [UID] Plan indexer task

- UX1 Marketplace [UID] Sync Plan task

Log in to the Provider Control Panel, and go to Operations > Tasks > the Periodic tab. Find both tasks above and click Run Tasks.

Internal