[G-Suite] "Your new Google subscription is being created and will be ready in a few minutes" is shown in UX1
Original Publishing Date:
2020-02-29
##Symptoms
1. G-Suite tab in UX1 shows "Your new Google subscription is being created and will be ready in a few minutes" message even if a Sales Order was successfully completed.
2. Applications -> G-Suite -> Subscription tab - a new subscription shows "CreatingSubscription" status for "Subscription Status" column and "Pending Associate Domain" for "Domain Name".
3. apsgoogle.log contains the following error message
Feb 21 19:29:45 WARN 9651 |C:1080887|S:1265832|Google_apiUtils::_checkValidationDomain## Warning on Validate Domain with message: {"error":{"errors":[{"domain":"global","reason":"badRequest","message":"The necessary verification token could not be found on your site."}],"code":400,"message":"The necessary verification token could not be found on your site."}
3. A failed task for the G-Suite resource exist with the following error message '500 Internal Server Error' received from POST https://IP>/apsgoogle/googleaccount. The application returned an empty error message.
##Cause
- A new domain for a subscription is not verified from Google Admin Panel side.
- Verification Token is not added to a TXT record (this item can be checked using dig <your_domain> command)
##Resolution
1. Verify new domain for a Google account using the following KB article: https://support.google.com/a/answer/183895?hl=en
2. Re-run a failed task in order a new subscription will be created