CloudBlue Support file share solution (Customer notice)
Original Publishing Date:
2020-01-31
QnA
What file share you are talking about?
CloudBlue technical support works in close collaboration with RnD department (sometimes refered as Developers). When Support logs a request to RnD, all necessary information about the issue including product logs/dumps/database query results/etc are provided within. This information is the key to understand in depth the issue and drive us to resolution.
Why new share?
The new solution introduces significantly better level of security and convenience of use.
Where it is based physically?
We use Azure as the technology platform for the solution. With solution release we introduce 2 physical locations (Europe and the US). If there is a need for another physical locations for log files to be uploaded – please reach out to your Technical Account Manager or send a message to pta@cloudblue.com if you are not using TAM service from CloudBlue.
How this refers to data processing agreements?
Azure is listed in the data processing agreements between you and Ingram Micro (CloudBlue).
What happens with old one?
The old solution will be decomissioned when all customers are switched to the new
What actions should I perform?
No actions needed from your end. This all is managed fully by us.
How can I access the solution?
Customer access is not planned on the regular basis. The only scenario you will be interacting with the file share is if you need to upload logs to Support. You can use the following command to do so:
curl -H "x-ms-blob-type: BlockBlob" -T test.log "https://cbdevmwe1fileex3001.blob.core.windows.net/ann-arbor-garments/21/test.log?st=2021-03-24T17%3A25%3A48Z&se=2021-06-22T17%3A25%3A48Z&sp=w&sv=2020-06-12&sr=c&sig=ge%2Basd5RAHLX/hefdX37bg0Z1A0P/o5sexurJYCrt2k%3D"
The link itself will be provided to you by Support if needed.
Do I need to install some extra tools?
No. Built-in Linux tools are sufficient.