Open-Xchange task fails: Failed to create OX context: This mapping is already in use

Original Publishing Date:
2020-01-22

Symptoms

An Open-Xchange task fails:

Task name:  APS application 'Open-Xchange', id 109, instance 3525 -> service 'context', instance 18705: executing configuration script
Output: Execution of configuration script for instance with id 18705 of service with id context of instance with id 3525 of application with id 109 failed - returned value: -1 output: '' errors: 'Creating OX context 5360
Cannot map '<USER>||<USER>' to the newly created context. This mapping is already in use.
Failed to create OX context 5360: Cannot map '<USER>||<USER>' to the newly created context. This mapping is already in use.

Cause

This issue is caused by an issue with the ID APS-12159.

Resolution

Please contact your Account Manager to track the status of request APS-12159.

As a workaround, you can:

Change context login '<USER>' to '<USER>1' in the Parallels Operations Automation (POA) database. Please note that it is recommended you make backups before manual database modification:

plesk=> begin; update aps_registry_object_setting set value= '`' where value= '' and name='admin_login' and registry_object_id in (select registry_object_id from aps_registry_object_setting where value='');

Use the pem.rescheduleTask.xml API method to reschedule pending tasks with the new parameter env_var_SETTINGS_admin_login = '<USER>1' (instead of '<USER>'):

<?xml version="1.0"?>
<methodCall><methodName>pem.tasks.rescheduleTask</methodName><params>
    <param><value><struct>
          <member><name>task_id</name>
            <value>
              <int><TASK_ID></int>
            </value></member>
          <member>
            <name>params</name>
            <value>
              <array>
                <data>
                  <value>
                    <struct>
                      <member>
                        <name>name</name>
                        <value>
                          <string>env_var_SETTINGS_admin_login</string>
                        </value>
                      </member>
                      <member>
                        <name>value</name>
                        <value>
                        <string><USER>1</string>
                        </value>
                      </member>
                    </struct>
                  </value>
                </data>
              </array>
            </value>
          </member></struct></value></param></params></methodCall>

Process pending tasks by rescheduling with the new parameter env_var_SETTINGS_admin_login = '<USER>1'
After the instance will be configured with the new context ID, revert your changes to the POA database back:

plesk=> begin; update aps_registry_object_setting set value= '' where value= '1' and name='admin_login' and registry_object_id in (select registry_object_id from aps_registry_object_setting where value='1');
Check that it is now possible to create a Service User with Open-Xchange Webmail.