Symptoms

I cannot switch to Billing in my sandbox, one of the following is happening when I click the 'Billing' button in Provider's panel:

• Page is being loaded for a long time
• An error about untrusted connection is shown
• A blank page is shown

Cause

Self-signed certificate is installed in Business Automation. Most browsers cannot handle accepting untrusted certificates in a frame

Resolution

1. Open https://pba.YOUR_SANDBOX_NAME.apsdemo.org/ in browser. If you have newer configuration (lin-billing-new) open https://pba.YOUR_SANDBOX_NAME.apsdemo.org:8443/ (notice the non-standard port number).

2. Accept the self-signed certificate

3. A login screen appears. Do not enter any credentials into it

4. Open http://YOUR_SANDBOX_NAME.apsdemo.org:8080 in browser (Operations Automation control panel) and log in.

5. Billing button should now be working.

For example, if your sandbox is a.developer.apsdemo.org you should open https://pba.a.developer.apsdemo.org and accept the certificate. Make sure you use https and not http, and specify port 8443 if you have a lin-billing-new sandbox.

Then log in to http://a.developer.apsdemo.org, log in and try the Billing button.

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